Privacy Policy

ProSuite OS is currently offered directly by Anand Radhakrishnan, an individual, and is not yet operated through a separately incorporated company. This Privacy Policy explains what information ProSuite OS collects across both the Job Seeker product (prosuiteos.com) and the Employer product (employers.prosuiteos.com), how it is used, and the choices available to you.

1. Information we collect

Account information

Your email address and authentication state, handled by Supabase Auth. We do not store passwords in plain text — sign-in uses a one-time code (magic link / OTP) rather than a password you set with us.

Career and profile content (Job Seeker)

Resume content, professional profile details, job descriptions you submit for analysis, Smart Apply analyses and generated documents, interview preparation content, networking contacts, notes, and career tasks/events you create. This content is used only to power the features you use — for example, generating a fit analysis against a job description you provide, or drafting an AI-assisted resume — and is never used to train a model on your behalf without your action initiating it.

Organization and roster content (Employer)

If you sign in on the Employer surface, we hold your organization’s name and profile details, membership/role records, roster (licensed seat) membership, Internal Job postings your organization creates, and aggregate usage statistics about your organization’s licensed cohort. An Employer organization’s HR/Admin/Owner roles never receive an individual roster member’s resume, fit-report content, or fit-score breakdown — this is enforced at the database level (row-level security), not only in the interface. A roster member’s opt-in expression of interest in an Internal Job is visible to their organization’s authorized roles only because the member explicitly opted in.

Payment information

Subscription billing (Job Seeker) and seat-based billing (Employer) are processed by Razorpay. We do not receive or store your card, UPI, or bank account details — Razorpay handles those directly and shares with us only subscription/payment status, plan, and transaction references needed to manage your entitlement.

Support requests

If you contact support or file a ticket, we collect what you tell us plus limited technical context (e.g. your browser, the page you were on, a build/version identifier) to help us investigate. We ask that you never include passwords, card details, or authentication codes in a support request, and the form says so.

Contact and inquiry forms

When you submit our public “Talk to us” form, we store what you enter (name, email, message) together with limited technical context of the submission: your IP address, the approximate location and network provider derived from it, your browser’s user-agent string, and the page you submitted from. We use this only to respond to you and to detect spam, automated submissions and abuse.

Usage and diagnostic data

Basic product-usage events (e.g. which feature was used, conversion/funnel events) and application error reports (with sensitive values such as tokens, passwords, and full request payloads redacted before being logged) to help us find and fix problems. On our public pages, including the home page (prosuiteos.com), we also count visits and button clicks anonymously: the page, which button was clicked and where the visit came from (such as an ad or a LinkedIn link), with no name, email address or IP address stored. To avoid counting one browser many times, a visit is counted once per day, which uses a small marker kept in your browser.

Free try-it pages and live demos

The free “try it” pages (prosuiteos.com/playground/…) for Agency OS, Employer OS and Delivery OS run on sample data and need no sign-up. On the Agency OS page you may choose to add up to five of your own resumes: we read their text in memory, send it to our AI provider only to produce the score, and do not store the files or their contents. If you ask for your results by email, we store your email address, the role you tried, how many resumes you added and the scores shown, so we can send the results and one short follow-up a few days later; every such email has an unsubscribe link. If you send a “Book a live demo” request, we store the name, email, company, optional phone number, team size and note you enter, together with what you tried on the page. If you then pick a time, we add the booking to our Google Calendar (with those details, so we can prepare) and email you a confirmation.

Advertising measurement (free tools and try-it pages)

The free ATS Checker pages (prosuiteos.com/tools/resume-score), the Career Map pages (prosuiteos.com/tools/career-map) and the free try-it pages (prosuiteos.com/playground/…) use the Meta Pixel, a cookie-based tool from Meta Platforms, to measure whether our Facebook and Instagram ads work. It records that the page was visited, that a resume was scored, a quiz was finished or a simulation was run, that a report or plan was unlocked or a demo was requested or booked, along with the page address and the technical data Meta collects through its cookies (such as your browser, device and IP address). We never pass Meta your email address, your resume, your answers or your scores. The Meta Pixel does not run anywhere else in ProSuite OS. You can limit this through your browser’s cookie settings or Meta’s ad preferences.

2. How we use your information

• To provide, maintain, and improve the product you signed up for.
• To generate AI-assisted analysis, tailoring, and recommendations — always grounded in evidence you provided (your resume/profile/JD), never fabricated employers, dates, skills, or achievements.
• To process subscription billing and communicate about your plan, invoices, and entitlements.
• To respond to support requests and investigate reported issues.
• To send account-related email (welcome, verification, billing, and, if you opt in via Settings, task/event/insight notifications).
• To detect, investigate, and prevent fraud, abuse, and security incidents.

3. Who we share information with

We do not sell your personal information. We share it only with the service providers needed to run ProSuite OS, under their own confidentiality and data-protection terms:

• Supabase — database, authentication, and file storage.
• Cloudflare — application hosting and delivery.
• Google — calendar bookings for live demos you ask for, as described in Section 1.
• Razorpay — payment processing for subscriptions.
• Meta Platforms — advertising measurement on the free ATS Checker, Career Map and try-it pages only, as described in Section 1.
• AI/model providers used to power analysis features — we send only the evidence needed for a given request (e.g. your resume text and a job description), under instructions that forbid using it to identify you elsewhere or fabricate facts about you.
• Law enforcement or regulators, only where required by law.

An Employer organization never receives this list on your behalf, and never receives your individual resume, fit-report, or interview-prep content — only the aggregate, non-identifying usage statistics described above, and (only if you opt in) your identity and status against an Internal Job you chose to express interest in.

4. Data retention

Your account content (profile, resume, career records) is retained for as long as your account is active. Application error logs are purged automatically on a rolling schedule (individual occurrences after 90 days; resolved incident summaries after 365 days). You may request deletion of your account at any time — see Section 6.

5. Security

Data is protected by row-level security policies that scope every record to its owner (you, or your organization), encrypted in transit, and access-controlled by role. No system is perfectly secure, but we design for the principle that a user’s data should be structurally unreachable by anyone without a legitimate reason to see it — including, for Employer organizations, HR/Admin roles being structurally unable to reach an individual’s resume or fit-score content.

6. Your rights and choices

• Access and correction — you can view and edit your profile, resume, and settings directly in the product at any time.
• Deletion — you may request permanent deletion of your account and associated data by contacting support@prosuiteos.com. Deletion is irreversible.
• Notification preferences — controlled in Settings (Job Seeker) at any time.
• Withdrawing Internal Job interest (Employer roster members) — you may withdraw an expressed interest at any time from Internal Opportunities.

7. Children’s privacy

ProSuite OS is intended for working professionals and is not directed to, or knowingly used to collect information from, children under 18.

8. International data transfers

Our infrastructure providers (Supabase, Cloudflare) may process data outside your home country. We rely on their own data-protection safeguards for cross-border transfer.

9. Grievance Officer

In accordance with applicable Indian information technology rules, the Grievance Officer for ProSuite OS is:

Anand Radhakrishnan
Email: support@prosuiteos.com

We aim to acknowledge grievances within 24 hours and resolve them within 15 days of receipt.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above; continued use of ProSuite OS after a change constitutes acceptance of the revised policy.

11. Contact us

Questions about this policy or your data can be sent to support@prosuiteos.com.